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Member Rights Statement

Last Updated: February 10, 2026

Introduction

At eRun eShop, we value our members and are committed to protecting your rights and providing excellent service. This Member Rights Statement outlines the rights, benefits, and protections afforded to all registered members of our platform.

1. Membership Benefits

1.1 Exclusive Privileges

As a registered member, you are entitled to:

  • Member-Only Discounts: Access to special pricing and exclusive promotions
  • Early Access: First access to new product launches and sales events
  • Birthday Rewards: Special offers during your birthday month
  • Points Program: Earn points with every purchase for future discounts
  • Free Shipping: Reduced or waived shipping fees for members
  • Priority Customer Service: Faster response times and dedicated support

1.2 Loyalty Tiers

Our membership program includes tiered benefits:

  • Silver Member: 0-999 points - 5% discount on regular items
  • Gold Member: 1,000-4,999 points - 10% discount + free standard shipping
  • Platinum Member: 5,000+ points - 15% discount + free express shipping + exclusive gifts

2. Your Rights as a Member

2.1 Right to Information

You have the right to:

  • Receive accurate product information, including specifications, pricing, and availability
  • Access your transaction history and account information at any time
  • Be informed of any changes to terms, policies, or membership benefits
  • Receive timely notifications about your orders, shipments, and account activities

2.2 Right to Privacy

We are committed to protecting your personal information:

  • Your personal data will be collected, stored, and used in accordance with our Privacy Policy
  • We will not sell your personal information to third parties
  • You have the right to access, correct, or delete your personal data
  • You can opt-out of marketing communications at any time

2.3 Right to Fair Treatment

All members are entitled to:

  • Fair and transparent pricing without hidden fees
  • Equal access to customer service and support
  • Respectful and professional treatment from our staff
  • Non-discriminatory service regardless of race, gender, age, or background

2.4 Right to Quality Products

  • Receive authentic, genuine products as described
  • Products in good condition and proper packaging
  • Valid warranty coverage where applicable
  • Recourse for defective or misrepresented products

2.5 Right to Return and Refund

You have the right to:

  • Return eligible products within 30 days of delivery
  • Receive full refund for defective or incorrect items
  • Exchange products subject to our return policy
  • Clear explanation of return procedures and requirements

3. Member Responsibilities

3.1 Account Security

Members are responsible for:

  • Maintaining the confidentiality of account credentials
  • Notifying us immediately of any unauthorized account access
  • Ensuring accuracy of account information
  • Not sharing account access with others

3.2 Proper Use

Members agree to:

  • Provide accurate information during registration and purchases
  • Use the platform for lawful purposes only
  • Respect intellectual property rights
  • Not engage in fraudulent activities or abuse of membership privileges

4. Points and Rewards

4.1 Earning Points

  • 1 point for every HK$10 spent (excluding shipping fees)
  • Bonus points for product reviews and referrals
  • Special promotional point multipliers during campaigns
  • Points are credited after order is completed (no returns)

4.2 Using Points

  • 100 points = HK$10 discount
  • Points can be redeemed at checkout
  • Points cannot be transferred or exchanged for cash
  • Points expire 12 months from the date earned

5. Membership Termination

5.1 Voluntary Termination

You may terminate your membership at any time by:

  • Contacting customer service
  • Deleting your account through account settings
  • Note: Unused points will be forfeited upon termination

5.2 Involuntary Termination

We reserve the right to suspend or terminate membership for:

  • Violation of terms and conditions
  • Fraudulent activity or abuse of benefits
  • Providing false information
  • Chargebacks or payment disputes

6. Dispute Resolution

If you have concerns about your member rights:

  1. Contact our customer service team at support@erun-eshop.com
  2. Provide detailed information about your concern
  3. We will investigate and respond within 5 business days
  4. If unresolved, you may escalate to our management team

7. Changes to This Statement

We may update this Member Rights Statement from time to time. Members will be notified of significant changes via:

  • Email notification to registered email address
  • Announcement on our website
  • In-app notification for mobile users

8. Contact Us

For questions about your member rights or this statement:

  • Email: memberservices@erun-eshop.com
  • Phone: +852 1234 5678
  • Live Chat: Available on our website
  • Mail: Member Services Department, eRun eShop, Hong Kong